SHIPPING DETAILS

We will send out orders as soon as the order is completely fulfilled, we will not send orders in separate pieces. We will send orders in the method that will allow for the fastest delivery which will depending on order destination and item availability.

Orders being sent from the US shall be sent via USPS, delivery (within the US) should take 6-14 days depending on destination and time of year. Certain circumstances may delay US delivery even longer (see US Customer section below)

Orders that are sent from Canada shall be sent via Canada Post delivery time should take between 6-14 days (within Canada). Certain circumstances may delay International delivery even longer (See International Customer section below).

US Customers:

We primarily ship our US online orders with our US distributor, however if we do not have enough product available to fulfill an order in the US then we may be required to either send garments from Canada to our US distributor or have the missing items rush ordered as needed.

For time sensitive orders for special occasions like birthdays or Christmas, please be sure to inquire about item availability before placing your order or place your order at least 4-6 weeks in advance to allow extra time for possible delivery delays.

*Please note, missing items for US orders that have to be shipped from Canada to our US distributor or items that need to be rush ordered may delay order fulfillment between 4-12 weeks mainly due to these shipments requiring to be cleared by US Customs and USFW plus the time required for the item to be knitted if needed.

In order to help reduce the delivery delays in such cases we will consolidate our US orders and send them from Canada to our US distributor to send out accordingly. This will usually occur at either the end of the month or start of the following month.

Canadian Customers:

Canadian orders shall be sent from our Canadian location via Canada Post, we will send it either ExpressPost or Expedited. Transit time may be between 6-14 days, possibly longer around holidays.

For time sensitive orders for special occasions like birthdays or Christmas, please be sure to inquire about item availability before placing your order or order at least 4-6 weeks in advance to allow extra time for delivery.

International Customers:

International orders will be sent from our Canadian location if the items ordered are available, otherwise the order may be sent from our US distributor.

International destinations may take longer to arrive due to the need to pass through various customs offices and international postal delivery generally takes longer than within North America.

*Please note that once parcels leave North America you may need to contact your local postal service office directly for further assistance and updates.

For time sensitive orders for special occasions like birthdays or Christmas, please be sure to inquire about item availability before placing your order or order at least 4-6 weeks in advance to allow extra time for delivery.

Still Have Shipping Questions:

If you have questions about transit times or item availability you may email or call us prior to placing your order. We are open 10-4 Monday-Friday (Mountain Standard Time), our toll free number is 1-866-985-2555. To serve you better please tell us where you are calling/emailing from and the item(s) you are interested and one of our sales associates should be able to assist you.

Otherwise you can email your inquiries to qiviukonline@qiviuk.com and we will get back to you as soon as possible.