We will only send out orders when the items are on hand to completely fulfill the order, we will not send orders in separate pieces unless there extenuating circumstances. Orders will be sent with the quickest and most reasonable option available that comes with tracking via Canada Post (for any Non-US orders) or USPS (for any US orders).
Online orders will be made to order as needed, which may take up to 8-15 weeks so if you are concerned about delivery time please contact us prior to placing an order and we can inquire and see if we can cut down the delivery time to accommodate.
US orders shall be sent via USPS and should usually take 6-14 days depending on destination and time of year. Certain circumstances may delay US delivery even longer (see US Customer section below)
Orders that are sent from Canada shall be sent via Canada Post delivery time should take between 6-14 days (within Canada). Certain circumstances may delay delivery of orders from outside Canada/US even longer (See International Customer section below).US Customers:
We will only ship our US online orders with our US distributor, which has a limited amount of stock so if they do not have the garment on hand to send, the order shall be made to order. This will take up to 8-15 weeks to complete and be delivered, depending on the availability of the necessary resources.
For time sensitive orders please be sure to inquire about item availability prior to placing your order and we can check on if we have the items on hand to possibly provide faster delivery if possible.
*We prefer not to send orders from our Canadian locations to fulfill US orders because it usually takes a minimum of 8 weeks for these shipments to clear inspection by US Customs and USFW and there is also a significant additional cost involved due to necessary permits and fees required for shipments sent between Canada and the US, which would have to be covered by the customer.
For Christmas orders it is recommended that you place your order before December 21st to increase the likelihood of your order arriving by Christmas.Canadian Customers:
Canadian orders shall be sent from our Canadian location via Canada Post, we will send it either Xpresspost or Expedited. Transit time may be between 6-14 days, possibly longer around holidays. If items are not on hand then it may take 8-15 weeks to complete and be delivered, depending on the availability of the necessary resources.
For time sensitive orders for special occasions like birthdays or Christmas, please be sure to inquire about item availability via email or phone before placing your order or plan to place your order at least 6-8 weeks in advance to allow extra time for the item to be made and also account for any issues with delivery.
For Christmas shipping it is recommended to have orders in before December 15th to increase the likelihood of your order arriving by Christmas. For immediate assistance please contact our stores in Banff or send us an email with your questions.
International (Non Canada or US) orders will be sent from our Canadian location if the items ordered are available, otherwise we will have to make to order items, which will take a minimum 8 weeks.
*Please note that once parcels leave North America you may need to contact your local postal service office directly for further assistance and updates.
For time sensitive orders for special occasions like birthdays or Christmas, please be sure to inquire about item availability before placing your order or order at least 8-15 weeks in advance to allow extra time for the item to be made as needed as well as to allow time for transit between countries.
Any duties or customs fees involved with an order's shipment will be the customer's responsibility to cover.
For Christmas shipping it is recommended to have your order in before December 1st to increase the likelihood of your order arriving by Christmas.
Still Have Shipping Questions:
If you have questions about transit times or item availability you may email or call us prior to placing your order. We are open 10-4 Monday-Friday (Mountain Standard Time), our toll free number is 1-866-985-2555. To serve you better please tell us where you are calling/emailing from and the item(s) you are interested and one of our sales associates should be able to assist you.
Otherwise you can email your inquiries to firstname.lastname@example.org and we will get back to you as soon as possible.